And remember, before asking any question, read our full TERMS AND CONDITIONS.
#1 QUESTION: What's UP With Credit Card Processing?
Keith, the owner of IAmShaman Shop and Shaman's Garden speaks to this personally in "An Open Letter to Customers". But what you need to know is simply this:
WE OFFER SAME DAY SHIPPING FOR ALL FEDEX EXPRESS ORDERS PLACED BEFORE 3pm CST M-F
01. PLACE YOUR ORDER ONLINE WITH VISA OR MASTERCARD, AND IF YOU SEE A CONFIRMATION SCREEN WITH AN ORDER NUMBER, YOUR ORDER HAS BEEN CHARGED AND WILL SHIP IN 1 BUSINESS DAY.
02. QUESTIONS? CALL 773-236-8156 TO SPEAK WITH AN AGENT DURING BUSINESS HOURS. PLEASE CALL IF YOUR CARD IS DECLINED WE CAN HELP ASAP.
CRITICAL NOTE: CREDIT CARDS ARE CHARGED TO AN ULTRA-SECURE CREDIT CARD PROCESSOR.
CALL BETWEEN 9-6, CDT, M-F TO PLACE AN ORDER.
#2 QUESTION: How secure is your shop and website?
Unlike most exotic botanical venders on the internet, we are a fully licensed and registered company within the United States, and follow the letter of the law so precisely, that you couldn't be safer with every shred of information you provide us with. Also, our site is not only scanned against hackers 24x7 by an independent company, we do not keep ANY sensitive information anywhere near our servers. We utilize the latest 128-bit SSL security for all transactions, and have trained technicians manually process each and every transaction, constantly checking for fraud. In literally several hundred thousand transactions, we haven't had a single customer's information compromised.
#3 QUESTION: You're in Chicago, can't I just pick up my order?
#4 QUESTION: Where's my order?
You have as much information about where your order is as we have. You can log into your account to see the EXACT status of your order, which is exactly what we would do to find out as well. If you chose Priority Mail or have an Express Mail order shipping to a PO Box, you can call (800) ASK-USPS, and give them your Tracking Information. If you chose FedEx, you can call (800) GO-FEDEX and give them your Tracking Information. We are always here to help, but we encourage you to empower yourself and do some checking on your own first.
What is the ABSOLUTE MINIMUM I need to know?
We do not ship to ESTONIA, LEBANON, MEXICO, ISRAEL, NIGERIA, RUSSIA, or UKRAINE.
We do not generally ship to AUSTRALIA; they seem to have almost everything we offer banned.
See PROHIBITED IMPORTS.
It's up to each customer to know your own International Laws; we are not responsible for accidentally sending any products to you that may be confiscated.
We may ship to BRAZIL, NEW ZEALAND, MEXICO, ITALY, ROMANIA, AUSTRALIA, DENMARK, or NORWAY, but it is at AT YOUR OWN RISK!
PLEASE NOTE THAT SOME ORDERS MAY INCUR ADDITIONAL SHIPPING CHARGES OR REQUIRE A CHANGE OF SHIPPING CARRIER. WE NEVER CHARGE MORE THAN ACTUAL SHIPPING COSTS, AND WILL AUTOMATICALLY CHARGE ANY ADDITIONAL COSTS THAT EQUAL $15.00 OR LESS, NOTIFYING YOU VIA E-MAIL OF THE ADDITIONAL SHIPPING CHARGES. ADDITIONAL SHIPPING CHARGES THAT ARE OVER $15.00 WILL REQUIRE APPROVAL FROM YOU AND MAY DELAY YOUR ORDER. IF YOU THINK YOUR PACKAGE IS GOING TO REQUIRE EXTRA SHIPPING, SIMPLY DENY OR APPROVE THE ADDITIONAL SHIPPING CHARGES IN ADVANCE IN THE "ADDITIONAL NOTES" SECTION OF YOUR ORDER TO PREVENT ANY POSSIBLE DELAYS.
INTERNATIONAL ORDERS OVER $100.00 MUST GO INSURED!
OVERNIGHT EXPRESS ORDERS SHIPPING TO A DIFFERENT NAME, ADDRESS, OR EMAIL ADDRESS THAN THE CARDHOLDER MAY CAUSE DELAYS IN PROCESSING.
WE ARE NOT RESPONSIBLE FOR ANY LOST OR MISSING PACKAGES.
How quickly do you process orders?
Do you give refunds or replacements?
2. If an item is damaged or missing, we will send out the missing item or replace the damaged item. If you chose Overnight Express, because our profit margins are so small, we will replace your item via Priority Mail or Regular Mail, depending on the item.
P.O. Box 12618
Chicago, IL 60612-1502