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Then, below are a fraction of the questions found in the Answer Center above...
Q: What payment methods are accepted?
A: At this time we are able to accept VISA, cash, check and money orders. If you are using a store bought VISA pre-paid or gift card please be sure to register it before use online, this will help prevent possible delays in order processing. Instructions for registering your particular card can usually be found on the packaging or on the back of your card. Not all VISA pre-paid and gift cards work on our site.
International Customers - Please note we only process credit card payments from the following countries:
United States, United Kingdom, Canada, Australia, France, Germany, Italy, Sweden, Japan
*All other countries must pay with money orders in US dollars or cash in US dollars.
Q: How will my purchase appear on my card statement?
A: Purchases will appear on your card statement to our ultra-secure credit card processor.
Q: Is your site secure?
A: Our site is not only scanned twenty four hours a day, seven days a week by an independent company, we do not keep ANY sensitive information on our servers. We also utilize the latest 128-bit SSL security for all transactions and are continually manually checking each order for possible fraud. We are proud to say that in over 15 years of business we haven't had a single customer's information compromised.
Q: Do you sell Salvia?
A: No. We naturally stopped selling Salvia in enough time to make sure we had none left in our shop when it actually became illegal in Illinois. Although we miss Salvia dearly, there are countless amazing botanicals that we still offer and always will. We feel that Salvia has made its way into the consciousness of countless spiritual explorers and we like to think we played a part in that. Though we deeply believe that adult spiritual explorers should have the freedom to know the sacred botanicals of so many cultures throughout history, we treasure our freedom too much to do anything outside of the law.
Q: How quickly are orders shipped?
A: All orders submitted before 3pm Central Standard Time on business days are processed the same day they are received. Orders placed after 3pm or over the weekend will be shipped the next business day.
Q: How much does shipping cost?
A: Shipping prices vary depending on the weight and destination of your order. You will be able to view all available shipping methods and rates before completing check-out.
Q: Hey, I'm in Chicago - can I pick my order up?
A: No. While we treasure our customers and would probably love to meet you, we do not have a brick and mortar retail space as we are an online shop exclusively. The answer remains a firm yet kind no. That's our policy and we're sticking to it.
Q: Are there shipping restrictions?
A: We no longer ship any orders to the state of Louisiana due to a sweeping law that banned many of the products we offer. Also, due to state bans, we are unable to ship Kratom to the following US states: Indiana, Louisiana, Tennessee, Vermont, and Wisconsin. Orders with restrictions shipping to these states will be refunded.
We are also unable to ship internationally to Estonia, Russia, Lebanon, Israel, Nigeria, Australia, or North Korea. It is important to note that it is up to each customer to be familiar with their own country's laws; we are not responsible for mistakenly sending any products that may be confiscated by Customs. International orders are shipped at your own risk!
Q: Do you have discreet shipping?
A: Yes! we use only plain boxes and envelopes or those issued by USPS and FedEx. Our company name does not appear anywhere on your package and the return address will simply read:
PO BOX 12618
CHICAGO IL 60612-0618
Q: What is your return/replacement policy?
A: We are happy to issue a refund for or replace any items that arrive damaged, missing, or otherwise not as described. Even if your original order was shipped via an Express shipping option and a replacement is issued, the replacement will ship via USPS First Class or Priority Mail. If you are ever unhappy with a product you receive from us you are welcome to issue a request for a refund or replacement along with the product in its original packaging to the address below:
PO BOX 12618
CHICAGO IL 60612-0618
Refunds are issued for the amount of the returned product and do not include the price of shipping as this is a cost we cannot recover.
Q: Why Shaman's Garden?
A: Because we take great care in all we do, because we advocate responsibility, we don't sell to minors, we contribute a portion of all sales to worthy causes, because all of our products are organic, and because we have the absolute lowest prices and the highest quality herbal products, extracts, resins, and tinctures. Don't let our low prices fool you; no one sells the quality products that we offer for less...