FAQ

We try to say it in big bold letters on our FAQ page and as many places as we can find to plaster it, but we understand that customers still miss it, so here it is: This is perhaps the MOST COMMON question here at the shop. The answer is no, no, and, well…no. We […]

If you have a signature release on file with FedEx, that is the only way they can leave a package without your signature. A signature release is basically a “permission slip” that FedEx has on file, which states that you, the customer, gave them permission to leave packages without requiring a signature. It’s best to […]

We know it can be easy to get anxious when awaiting a package from an online company, but your package was shipped Registered Mail. Most international destinations do not have tracking for United States Postal Service mail, but Registered Mail allows us to file a claim if your package is lost, so entering that information […]

Since Canada is so close, we like to save our northern friends some money of shipping. To do this, we only charge the USA rate, rather than the usual International Shipping rate that varies from $5.95 to $14.95. We choose, at our discretion, the most practical method of shipping that will get you your package […]

Even though we are swamped with orders, we process orders within 1-24 hours. USPS Express/FedEx will get your package to you next day if your order is placed before 3:00PM CST, and within 2 business days if it’s placed after 3:00PM CST or placed on a Friday or Saturday. On rare occasions, depending on your […]

The easiest way to do this is to send an us an e-mail requesting the change or give us a call during our normal business hours, which are 10:00AM – 4:00PM, CST, Monday – Saturday. You have to do it the moment you realize there’s an error, though, because we ship all orders placed before […]

Good question, and the simple answer is “no”. BUT, you can order via FedEx, and have your package held at FedEx office. I think the Post Office doesn’t hold packages, to get customers to buy PO Boxes, but I don’t know for sure. Also, local Post Offices are all different, and if you get to […]

Actually, the numbers you get in relation to your package are not Tracking Numbers unfortunately. Numbers that begin with “LS” are simply the Customs Form numbers, to show proof of the package being sent, but since it’s the cheaper option, there is no insurance or guarantees for that type of shipping. Any other number (except […]

PRIORITY MAIL: Any Priority Mail package sent within the United States will NOT require a signature. They are sent with Delivery Confirmation only, which only provides evidence that the package was actually delivered. Signature confirmation is not presently available for Priority Mail packages from our shop. FEDEX: All FedEx packages, whether they are Express or […]

We are really sorry, but we try to be as clear as possible with our shipping policies. To ensure that our customers see them, we not only place them in multiple places on the website, we include the specific shipping question you have addressed in the Sales Agreement that you digitally signed when placing your […]