FAQ

We are sorry you’re unhappy, but we really do try to be as obvious and as clear as possible with our shipping policies. For clarity, we not only place them in multiple places on the website, we include the specific shipping question you have addresses in the Sales Agreement that you digitally signed when placing […]

We know it can be easy to get anxious when awaiting a package from an online company, but please remember that you chose an UN-insured, UN-registered, NON-guaranteed option, so it may take up to several weeks for your order to arrive, and there is no tracking information available for it. Our Shipping Policies page explains […]

We are sorry that your package has not arrived, but we do hope that you are aware that you ordered your package on a holiday and/or during a holiday season. As a result, two things are possible: 1. Shipping companies such as USPS, FedEx, and UPS do not pick up or process packages on the […]

Unfortunately, we no longer ship to Australia. There are far too many restrictions in place for almost all of the products we carry. It can be quite frustrating, and 95% of the packages we’ve sent to Australia get returned to us. Australia has some of the most restrictive (And we feel unfair) import requirement even […]

In a word; YES. We ship to military address all the time, and as with the rest of our shipments everywhere else in the world, we ship discreetly and with complete privacy and security. Since we mostly offer various exotic incenses, we typically label packages as just that; incense, whenever we need to fill out […]

We know it can be easy to get anxious when awaiting a package from a new company or any internet company, for that matter. Your order was shipped via FedEx Express and you should double-check your Junk Mail folder if you didn’t receive the “Order shipped” e-mail from us. We ship all orders received before […]

As many times as we wish we did, we don’t have any control over your government, your Postal system, or Customs. Once your package leaves our hands, it’s out of our hands. And Customs has complete control over when the package will actually be delivered to you. We ship extremely discreetly, but Customs can hold […]

The full question ws a good one: Does customs, regardless of whether the intentional use of the products was wholesome or otherwise ever confiscate packages? This is a good question, and has a frustrating answer: As of this writing, we’ve shipped well over 100,000 packages internationally. I would say that less than 50 of them […]

You can find out everything you need to know about our shipping policies, speed of order processing, cut-off times (cutoff or cut off) times and anything related to getting your package to you as quickly as possible here: http://www.shamansgarden.com/t-shipping.aspx As we state under “ORDER PROCESSING”: How quickly do you process orders? Even though we are […]

We’re sorry to hear that you haven’t yet received your package; however, packages cannot get scanned as Delivered unless they have actually been delivered. The rare times when a package says that it was delivered but the customer didn’t get the package; it has been with a neighbor or sitting at your local Post Office […]