We only use trusted and 100% secure credit card processors that use more features than standard merchant accounts, including data encryption for safe and secure online credit card processing. As an added security measure, we also do NOT keep any sensitive customer information on our servers. As soon as an order is shipped (which is […]
FAQ
I Lost My Tracking Number!
Don’t worry; we never lose Tracking Numbers! And, if you want to never lose a Tracking or a Delivery Confirmation Number again, be sure to place your order on our new cart at Shaman’s Garden dot com. It’s got instant order status, order histories, one-click re-order, wish lists, and much more, including a safe place […]
How Do I Know You’re a Legitimate Business?
This is in response to a comment posted by C.S. Colvin in the “Can I Just Pick Up My Order?” question. We decided it was a great question, and decided to make an entire entry to answer his question: Actually there are numerous ways to find out if we’re a legitimate business or not and […]
International Shipping Guarantees?
We were forced to start this policy because we unfortunately had a large number of international orders that were placed without using the “Registered and/or Insured” option that we offer, prompting us to honor our Shaman’s Garden 100% Satisfaction Guarantee of replacing any lost shipments without any questions. Until we started the Shaman’s Garden 100% […]
Do You Ship to the UK (Britian/United Kingdom)?
We ship to virtually every location worldwide, and on a regular basis. There are a few exceptions, such as Mexico, since we can’t seem to successfully ship a package there, Australia, since they allow almost no botanicals or seeds into their country, and a few places where 99% of the orders are fraud (such as […]
Will you ship to PO Boxes (P.O. Boxes)?
We ship to PO Boxes (P.O. Boxes) all the time, but shipping to a one may delay processing as we sometimes have to verify the order. Keep in mind that FedEx is NOT available for PO Box delivery; if you want your order sent Express, the only choice is USPS Express Mail if you can’t […]
Can I Charge Shipping to My Own Account?
The short answer is no, sorry. We ship hundreds of orders a day, and have a very specific and efficient system in place to ensure that everyone gets their packages when promised, especially with our Same Day Shipping Guarantee. Keeping track of and charging customers shipping accounts would create delays. But, we only charge the […]
Where’s My Insured International Package?
We know it can be easy to get anxious when awaiting a package from a new company, but your package was shipped with Insurance, NOT Tracking. That allows us to file a claim if your package is lost, so entering that information into the USPS website will not bring up any results, sorry. Once a […]
You Changed My Shipping Method!
We are sorry that you are concerned about the shipping method we chose for you, and we are happy to have you as a loyal customer, but we do try to state our shipping policies as clearly as we can in multiple places on the website. This includes a statement that you digitally signed, as […]
How to Pay the Additional Shipping Costs?
This is a good question, with a simple answer: First, you can e-mail us, contact us on LiveChat, or via phone, approving the additional shipping costs, and then we take care of the rest. Although we alert customers that, especially in today’s climate of massive gas prices, it costs us more to ship many packages, […]
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