PHPKB Knowledge Base Logo
:)
FAQ Knowledge Base  
Home » Categories » General Questions

I'm Unhappy With My Order. What Now?

We rarely get any complaints from customers, but on the rare occasions when we do, we do everything we can to fix the problem in as timely and fair a manner as possible. We feel that customer loyalty to our shop is far more important than a single botched order. Mistakes can happen, but if you are simply unhappy or dissatisfied with a product from us, as per our 100% SATISFACTION GUARANTEE, you may return the product for a replacement or even a full refund. Refunds or replacements will be issued for defective products, wrong quantity, wrong item shipped and/or freight damage.

Full details are HERE.

A refund can only be issued to the card originally used, or to the address and name from which a money order was sent. Our address is:

Shaman's Garden
Attn: RETURNS
PO Box 12618
Chicago, IL 60612

Please include a brief note with the item explaining this situation.  Let us know if there is anything else we can do to assist you, and thanks for the opportunity to provide you with our products even though you are displeased.

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
Any Products Coated With Poisons?
Viewed 3982 times since Tue, Nov 30, 1999
Do You Offer Samples?
Viewed 5768 times since Tue, Nov 30, 1999
Do Your Products Show Up On Drug Tests?
Viewed 11262 times since Tue, Nov 30, 1999
What Herbs Traditionally Induce OBE's?
Viewed 7651 times since Tue, Nov 30, 1999
Do You Wholesale?
Viewed 1179 times since Tue, Nov 30, 1999
Why Can't You Offer Product Advice?
Viewed 6225 times since Tue, Nov 30, 1999
What's Your Return Policy?
Viewed 5679 times since Tue, Nov 30, 1999
Do You Offer Wholesale Accounts?
Viewed 7108 times since Tue, Nov 30, 1999
Can I Cancel or Change My Order?
Viewed 6313 times since Tue, Nov 30, 1999
Methadone Detox & Kratom ?
Viewed 5340 times since Tue, Nov 30, 1999