PHPKB Knowledge Base Logo
:)
FAQ Knowledge Base  
Home » Categories » General Questions

I'm Unhappy With My Order. What Now?

We rarely get any complaints from customers, but on the rare occasions when we do, we do everything we can to fix the problem in as timely and fair a manner as possible. We feel that customer loyalty to our shop is far more important than a single botched order. Mistakes can happen, but if you are simply unhappy or dissatisfied with a product from us, as per our 100% SATISFACTION GUARANTEE, you may return the product for a replacement or even a full refund. Refunds or replacements will be issued for defective products, wrong quantity, wrong item shipped and/or freight damage.

Full details are HERE.

A refund can only be issued to the card originally used, or to the address and name from which a money order was sent. Our address is:

Shaman's Garden
Attn: RETURNS
PO Box 12618
Chicago, IL 60612

Please include a brief note with the item explaining this situation.  Let us know if there is anything else we can do to assist you, and thanks for the opportunity to provide you with our products even though you are displeased.

Attachments Attachments
There are no attachments for this article.
Comments Comments
There are no comments for this article. Be the first to post a comment.
Related Articles RSS Feed
How to Grow HBWR Seeds?
Viewed 8435 times since Tue, Nov 30, 1999
Do You Allow Anyone to Use Your Images?
Viewed 1406 times since Tue, Nov 30, 1999
What's Your 100% Satisfaction Guarantee?
Viewed 6027 times since Tue, Nov 30, 1999
The "Out of Stock" Date Changed! - Why?
Viewed 6136 times since Tue, Nov 30, 1999
What Herbs Traditionally Induce OBE's?
Viewed 8586 times since Tue, Nov 30, 1999
What's Your Return Policy?
Viewed 5840 times since Tue, Nov 30, 1999
Are You Guys Just Another Scam Site?
Viewed 6656 times since Tue, Nov 30, 1999
I Didn't Get My Full Order!
Viewed 1799 times since Tue, Nov 30, 1999
Do You Have User Art Galleries?
Viewed 1430 times since Tue, Nov 30, 1999
Do You Offer Samples?
Viewed 5994 times since Tue, Nov 30, 1999