|Home » Categories » Shipping Questions|
FedEx Left My Package! - Now What?
|Article Number: 11 | Rating: Unrated|
If you have a signature release on file with FedEx, that is the only way they can leave a package without your signature. A signature release is basically a "permission slip" that FedEx has on file, which states that you, the customer, gave them permission to leave packages without requiring a signature. It's best to find this out BEFORE choosing FedEx, to be sure that you have the exact shipping options you're expecting with them.
If you feel as though they are in error, you need to contact FedEx with your Tracking Number and file a claim with them for leaving the package without your permission. They are actually very good about processing refunds in a timely manner, but they are strict about the signature release if it's on file.
We apologize if we can't be any more help than this, but we only have control of the packages up to a certain point, and have no control over signature releases that a customer may have on file with a company like FedEx. We offer our exclusive 100% SATISFACTION GUARANTEE, but unfortunately, it does not cover things like packages left, with the customers permission, but subsequently get lost, stolen, or misplaced.
Please keep us posted; your feedback helps us help you better.
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Where's My UN-Insured International Package?
Viewed 6332 times since Tue, Nov 30, 1999
I Lost My Tracking Number!
Viewed 7319 times since Tue, Nov 30, 1999
How Quickly Do You Process Orders?
Viewed 7521 times since Tue, Nov 30, 1999
Do You Ship to Australia or New Zealand?
Viewed 6432 times since Tue, Nov 30, 1999
What Does "Electronic Notification Received" Mean?
Viewed 36000 times since Tue, Nov 30, 1999
Does Customs Ever Confiscate Packages?
Viewed 7190 times since Tue, Nov 30, 1999
How are Products Packaged INSIDE the Discreet Boxes?
Viewed 17925 times since Tue, Nov 30, 1999
How Do I Check International Tracking Numbers?
Viewed 8867 times since Tue, Nov 30, 1999
What Are Your International Shipping Times?
Viewed 7034 times since Tue, Nov 30, 1999
Will you ship to PO Boxes (P.O. Boxes)?
Viewed 5782 times since Tue, Nov 30, 1999