|Home » Categories » Shipping Questions|
FedEx Left My Package! - Now What?
|Article Number: 11 | Rating: Unrated|
If you have a signature release on file with FedEx, that is the only way they can leave a package without your signature. A signature release is basically a "permission slip" that FedEx has on file, which states that you, the customer, gave them permission to leave packages without requiring a signature. It's best to find this out BEFORE choosing FedEx, to be sure that you have the exact shipping options you're expecting with them.
If you feel as though they are in error, you need to contact FedEx with your Tracking Number and file a claim with them for leaving the package without your permission. They are actually very good about processing refunds in a timely manner, but they are strict about the signature release if it's on file.
We apologize if we can't be any more help than this, but we only have control of the packages up to a certain point, and have no control over signature releases that a customer may have on file with a company like FedEx. We offer our exclusive 100% SATISFACTION GUARANTEE, but unfortunately, it does not cover things like packages left, with the customers permission, but subsequently get lost, stolen, or misplaced.
Please keep us posted; your feedback helps us help you better.
There are no attachments for this article.
There are no comments for this article. Be the first to post a comment.
Where's My (USA) Express Package?
Viewed 6138 times since Tue, Nov 30, 1999
It's Saturday - Where's My FedEx Package?
Viewed 7793 times since Tue, Nov 30, 1999
Can I have My Item Held at the Post Office?
Viewed 10419 times since Tue, Nov 30, 1999
How are Products Packaged INSIDE the Discreet Boxes?
Viewed 14872 times since Tue, Nov 30, 1999
Do You Ship to APO Addresses?
Viewed 5926 times since Tue, Nov 30, 1999
Can I Fix An Incorrect Shipping Address?
Viewed 9484 times since Tue, Nov 30, 1999
You Changed My Shipping Method!
Viewed 5812 times since Tue, Nov 30, 1999
What Are Your International Shipping Times?
Viewed 6593 times since Tue, Nov 30, 1999
How Much Is Shipping / Shipping Costs?
Viewed 12854 times since Tue, Nov 30, 1999
Where's My UN-Insured International Package?
Viewed 5803 times since Tue, Nov 30, 1999